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RETURN GOODS AUTHORIZATION (RGA) POLICY

Whether it is for repair or for replacement, there may come a time when you will need to return a part or component to our plant. Just like a purchase order number acts as a tracking number when purchasing parts or components, there also exists a tracking number for returning parts. This number is called the returned goods authorization number or RGA number for short.

When the situation arises that you need to return something to DBS, the engineer or customer service representative you're working with will issue you an RGA number. This RGA number should be on the shipping papers and the package itself. When the item is received by our receiving department, the RGA number will refer them to a corresponding document on file in our office to let us know what needs to be done with the item you've returned. Imagine the confusion if an item shows up on our receiving docks and no one knows what to do with it. Many hours will be wasted trying to figure out what, if anything, needs to happen with the returned item. In the end, the customer is inconvenienced and will have to endure delays in getting their issue with that item resolved. When an RGA number is referenced on all items returned to DBS, the situation is handled quickly and accurately minimizing any inconvenience to our customers.